How can I get my package from a Canada Post parcel locker?

When you find a parcel locker key inside your mail box:

  1. Your parcel is inside one of the parcel locker’s compartments. The key opens that compartment.
  2. Open the locker compartment and collect your parcel.
  3. Relock the compartment and slip the key into the return slot. IMPORTANT: the compartment can’t be used for another delivery until you return the key.

Need to mail a letter?

The slot to return your key also handles outgoing mail.

Report a problem
Do you have an issue or concern with your current parcel locker or about your mail or parcel deliveries? Visit our support page to contact us.