What ID is required to pick up mail at the post office?

When you pick up an item at the post office, you’ll need to show acceptable identification. It must be original, valid, government-issued photo ID. If the photo identification does not contain the address (such as in the case of a passport), proof of residency is also required. Consult the table below for detailed requirements.

Note: Some types of personal identification are not acceptable because of legislative restrictions.

Identification requirements

If you are picking up… Then you must provide…

Your own item

Acceptable government-issued photo ID

An item on behalf of someone else or a home-based business and live at the same address

Acceptable government-issued photo ID that shows you have the same address as the address on the item

An item on behalf of someone else and do not live at the same address

One piece of acceptable government-issued photo ID and one of the following:

  • Delivery notice card signed by the addressee and with your name listed as the authorized individual. Or
  • Letter of authorization or legal document (such as a power of attorney) demonstrating your authority to act on the addressee’s behalf.

An item on behalf of a business or organization that is not home-based

Acceptable personal government-issued photo ID and a letter of authorization or legal document demonstrating your authority to act on the addressee’s behalf

Why is identification required?

  • To ensure mail and other products and services are properly provided.
  • To help protect you from identity theft and other improper uses of products and services.
  • To permit follow-up if further investigation is required.
  • To comply with the law to collect identification for certain types of financial transactions.

Canada Post is subject to the Privacy Act and therefore the collection, use, disclosure, retention and disposal of personal information by Canada Post and its agents are done in compliance with the Privacy Act.

Canada Post reserves the right to refuse any request for products or services if the identification requirements are not met. Requirements may vary by product or service and are subject to change.