What can I do if my package has a tracking number but wasn’t delivered?

If a parcel or letter was sent by a service that can be tracked but has not been delivered by the expected due date, start by confirming the status of the package using Track.

In order to use Track, your parcel must be sent by a service that can be tracked, such as Xpresspost™, Expedited Parcel™ or Priority™, Tracked Packets™

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