What is Track and how does it work?

Track is our online tracking tool. It lets you use the tracking number from your email notification, mailing label or receipt to find out where your package is, when it is expected to be delivered and to confirm when it is delivered.

Track is not available for inbound Registered Mail™ International, Small Packet™ USA – Air, Small Packet™ International – Air, and Small Packet™ International – Surface. Tracking information for international parcels (air or surface) is only available for the period when the parcels are in Canada.

How Track works

Our tracking system is updated to provide you with the most current information available about the location and status of your package.

If your package was mailed within Canada, you can find out:

  • When your order was created in our system.
  • When your parcel was received by Canada Post.
  • When your parcel was delivered.
  • When a delivery notice card was issued to notify the recipient that the parcel is available for pick-up.

If your package was mailed to the U.S. or internationally, you can find out:

  • When your order was created in our system.
  • When your parcel was received by Canada Post.
  • When your parcel left Canada and when it was accepted by a foreign postal administration.
  • When your parcel was delivered.
  • When a delivery notice card was issued to notify the recipient that the parcel is available for pick-up.

If your package was mailed from the U.S. or internationally, check the foreign postal web site for shipping details before it arrives in Canada.