This means that your item has safely arrived at a post office and is ready to be picked up.
If you received a delivery notice card, follow the instructions on the card to pick up your item. Otherwise, check the status on Track. When the information is available, we will tell you where and how to pick up your item.
When you go to the post office to pick up your item you must bring:
- Your delivery notice card (if you have one)
- Government-issued photo ID.
If you can’t pick up the package yourself, you can send someone else in your place. They will have to bring government-issued photo ID and one of the following:
- The delivery notice card. You must sign the card and print the name of the person you have sent to pick up the package on your behalf, or
- A letter of authorization or a legal document demonstrating their authority to act on your behalf.