Support

Receiving / Tracking

What do the specific terms and dates mean in my Track results?

After you’ve entered your tracking number into Track, the Track results page will show you the status of your delivery.

The following table explains each stage of the progress bar.

Progress Bar Description

A message without a progress bar indicates that a domestic shipping label has been created, but Canada Post has not yet received the item for processing.

An Accepted bar with an arrow in the middle indicates your international item is en route to Canada.

An Accepted progress bar with the arrow at the end indicates that Canada Post has received your package for processing. The date we received it appears below the bar.




The arrow and the green colour move along the progress bar to indicate your package is en route to a postal facility at the destination.

The arrow and the green colour continue to progress as your package nears its destination. The current date appears below the In transit section of the bar.

A Check Track History progress bar with an arrow halfway indicates the delivery of your package has been interrupted. In Track, check the Track History section below the progress bar for specific details.

A Check Track History progress bar with an arrow at the endindicates your package has been returned to sender. The progress bar will not track the delivery of the returned package but updates will display in Track History below the progress bar.

An Out for delivery progress bar indicates your package is on its way to its final destination.

A partial green Delivered progress bar indicates that we attempted to deliver your package and no one was available to accept it. We left a delivery notice card and the package is now available for pick up.

A full green Delivered progress bar indicates your package has been successfully delivered.

Delivery Times

Check under the Delivered section of the progress bar for delivery dates or expected delivery times.*

Progress Bar Description




When your package is first mailed, an expected delivery date displays under the Delivered section of the progress bar.

When your package has been delivered, the actual delivery date displays.




In some cases, we display a range of delivery days. This is our estimate of when your package will arrive based on conditions such as weather and traffic. Keep checking Track for updates to this date as your package travels to its destination.

When your package is delivered, the actual delivery date will show.

Note: the range refers to business days (Monday to Friday with the exception of holidays).




In some cases we display a Delivery Times link. Select the link to determine the expected delivery date for your package.

When your package is delivered, the actual delivery date will be displayed.

 

*Exceptions apply in some areas. Exact delivery standards exist for every origin-destination combination. Check our customer guide for details.