Mail Forwarding terms and conditions*

Read the terms and conditions which include the service delivery limitations and legal statements prior to purchasing the Mail Forwarding service.

Service Delivery Limitations

  • Canada Post cannot forward mail addressed to individuals who receive mail through an institution, such as a business, hotel, motel, rooming house, nursing home, hospital or school; a shared postal address (when the same address is used by more than two businesses), or privately administered mailboxes.
  • Parcels (for example, Priority TM, Xpresspost TM, Xpresspost Certified TM, Expedited Parcel TM and Regular Parcel), and prepaid envelopes are not part of the service. Registered Mail™ will be forwarded only within Canada.
  • Mail bearing a "Do not forward" endorsement will be returned to sender.
  1. Prices. When a business is included on a request, the business price applies. For more information on our prices, visit your post office or check current prices and payment terms. Additional fees may apply for businesses identified as receiving high volumes of mail. Contact Customer Service for more information at 1-800-267-1177.
  2. Mail recipients. A maximum of 4 individuals, 2 businesses, or a combination of up to 2 individuals and 2 businesses can be included per purchase, provided that both the original and forwarding addresses are the same for each. Applicable proof of authority to act on behalf of another may be required.
  3. Forwarding mail from a postal box. Purchase a Mail Forwarding for Moves service if your agreement to use a box has expired. The service can be purchased for a maximum of twelve months. The Mail Forwarding for Temporary Relocation service must be purchased when you still own the box.
  4. Consumer Choice. Canada Post will resume the delivery of Neighbourhood Mail™ (flyers, etc.) to the address when a Mail Forwarding for Moves service is purchased. 
  5. Special offers. Canada Post may send you, on its behalf or that of other organizations, special offers on products or services of interest to you. Your personal information will not be disclosed to these organizations.
  6. Changes and cancellation. You can extend, modify† or cancel the service, at any time:
    • online, when you provide an email address at time of purchase;
    • at a post office, when you provide the original receipt, appropriate identification (e.g., government-issued photo ID) and proof of authorization, if applicable.

      No refunds are provided after the service starts. A new service must be purchased to forward mail to addresses different than the one indicated on the original receipt. Canada Post reserves the right to not forward mail and end the service at any time

  7. No liability. Canada Post and its agents (including but not limited to authorized dealers) will not be responsible for any direct, indirect, general, special or consequential damages arising out of or in any way connected to this agreement, regardless of whether such damages are based on contract or tort.
  8. Proof of identity. Appropriate identification is collected to:
    1. Prevent identity theft and other improper use of this service.
    2. Permit follow-up investigation if required for law enforcement and other legal purposes.
  9. Privacy. Canada Post is subject to the Privacy Act and takes appropriate steps to protect your personal information. Canada Post may provide your personal information to third party identification services, including telecommunications providers, in order to confirm your identity and protect you from fraud and identity theft, and you provide consent for such third party services to verify your personal information with records they may have about you. For more information about our privacy practices, read our privacy notice.
    To discontinue:
    • Mover Data service, sign-in to the self-serve tool and modify your selection under Contact Details; or contact us by telephone (1-800-267-1177).
    • Special offers, visit Mail Forwarding-optout.

*Canada Post reserves the right to change the Terms and Conditions of the service at any time.
† Some exceptions apply (e.g., original and destination addresses after the start date ...)