Receiving / Mail Forwarding (Change of Address)

I haven’t received any forwarded mail. What should I do?

The Mail Forwarding service forwards mail from your old/original address to your new address, so it can take a little longer for mail to reach you, especially if the distance between your old and new addresses is significant.

If your forwarding address is within Canada, allow approximately 5 business days from the service start date before you begin receiving forwarded mail.

If you are not receiving forwarded mail, make sure that:

  • You know how mail is delivered at your new address (for example, at the door or through a community mailbox).
  • There is nothing obstructing the letter carrier from getting to your mailbox, such as construction, snow or ice on your walkway.

Remember that there are some limitations to Mail Forwarding

Do you still need help?

Please use this form to create a service ticket to report this problem.

Personal service ticket

For individual/household use


Create a business service ticket Report a problem on behalf of a business.