Frequently asked questions on Package Redirection
As a commercial customer, you can access Package Redirection online from your Canada Post account Dashboard.
If you’re a commercial customer without an online Canada Post account Create a free account. You must use your company’s Canada Post customer number, your contract number and the postal code linked to your customer account. Get to Package Redirection from your Dashboard once you’re logged in.
Tracked parcels destined to Canadian addresses, and processed through the Canada Post domestic network, are eligible. Canada Post tracked parcels destined for the United States or other international countries which are still in Canada are also eligible, although the redirected address must be a Canadian address.
Ineligible packages include, but are not limited to:
- Items confirmed as out for delivery or delivered
- Items where the redirected address is outside of Canada
- Items that are not or are no longer in the Canada Post domestic mail stream
- Return to sender items
The minimum age originally selected by the sender will be maintained upon redirection.
Requests can be cancelled before the item is found and redirected.
The delivery performance guarantee is voided when a package is successfully intercepted, re-labelled with the new destination address and re-inducted into our delivery network,
A $13 fee applies for each package that is successfully redirected. Shipping costs to the new redirection address also apply. When submitting a redirection request, your Canada Post account or credit card is pre-authorized for payment. Payment is only be processed if, and when, we are successful in redirecting your package.
Package Redirection requests can only be submitted by commercial customers using the online Package Redirection tool. Customer service agents are not able to redirect a package on your companies’ behalf. Access the self-service tool from your Dashboard.