Issues with Hold Mail Service

I want to change the start or end date of my Hold Mail service

Before the start date, if you made your Hold Mail request online or if gave an email address when doing so at the post office, you can change the date(s) online here.

If you did not provide an email address when making your Hold Mail request at the Post Office, you will need to go there in person with valid identification. Once Hold Mail service has started, you can update names and stop or extend it online, if you provided an email address when you made your Hold Mail request. Extending the service costs more.   

Parcels are still arriving, even though I activated Hold Mail

Parcels may be delivered during the Hold Mail period as this service does not apply to parcels. Should you expect parcels, please ask senders to delay shipping until your return.  

I activated Hold Mail service, but mail is still being delivered

Check your Hold Mail request to see if:

  • The start date has passed
  • The names listed match the names on your mail and that all names and or businesses are listed.

You can update the names in your request online if you provided an email address when you made your Hold Mail request. Otherwise, you will need to do so at a post office and show valid identification.

If these reasons do not explain why you are still receiving mail, you can fill out the service ticket* here.

The Hold Mail service is holding mail for the wrong name(s)

Check your Hold Mail request form to make sure that the names listed on it match the names on your mail – and that all names are listed. You can include up to four individuals or two individuals and two businesses on a single Hold Mail service request.

If you still need help, fill out a service ticket* here.

*If you do fill out a service ticket, you may notice that is called “Mail Forwarding,” but it also works for “Hold Mail” issues