What can I do if a parcel was delivered late?

You may qualify for a postage refund if:

  • You are the sender of the parcel and you have a copy of the mailing receipt.
  • You used one of our On-Time Delivery Guarantee services.

Postage refunds for parcels delivered within Canada

You may qualify if:

  • You sent the parcel and you have a copy of the mailing receipt. (If you are the parcel’s recipient, ask the sender to start the refund claim.)
  • The parcel was shipped using Priority™ or Xpresspost™ or Expedited Parcel™ (commercial only) service.
  • The parcel arrived after the guaranteed delivery date. Use Track to ensure that date has passed.
  • You submit your claim within 30 business days of the guaranteed delivery date.

Are all these conditions met? Please request a refund.

Postage refunds for parcels delivered to the U.S. or international destinations

Parcels sent outside Canada must clear customs. Canada Post and its partners are not responsible for delays caused by customs.

Before requesting a refund, confirm that:

  • You sent the parcel and you have a copy of the mailing receipt. (If you are the parcel’s recipient, ask the sender to start the refund claim.)
  • The parcel was shipped using Priority™ Worldwide, Xpresspost™ USA or Xpresspost™ International service.
  • Your parcel was delivered later than the guaranteed time for its destination.
  • Your parcel didn’t have restrictions that may have caused delays in customs.
  • Your parcel wasn’t delayed by U.S. or international customs.

Track your parcel within Canada here. Track U.S. bound parcels here.

Find the website for your destination country’s postal service.

Are all these conditions met? Please request a refund.


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