Not all addresses get deliveries directly to their doors. If you have a community mail box or an apartment mail box please check for your item there – and check the box for a key to the parcel compartment/locker.
Also, check with everyone at your address, as another person there may have received or retrieved the item. We deliver to the address and not to the name on the item.
If you can't find your parcel, you can chat with one of our representative during opening hours.