Receiving / Mail Delivery

My mail delivery is inconsistent or irregular. What can I do?

In general, it is normal to only receive mail 3 to 4 days a week. Sometimes, we may need to change a delivery route. This means your mail may arrive earlier or later than you normally expect it. 

As soon as mail arrives at our local delivery office, we deliver it to your address. We also monitor our mail delivery to make sure you receive quality service.

What you can do

If you haven't received mail for 3 consecutive days, check to make sure your mailbox is accessible to your mail carrier. Keep your walkway free of snow, ice or construction.

Do you still need help?

Please use this form to create a service ticket to report this problem.

Personal service ticket

For individual/household use


Create a business service ticket Report a problem on behalf of a business.