Mail is being sent to the wrong address. What can I do?

If you receive someone else’s mail, or if someone else receives yours, there are a few steps you can take to resolve the problem. If these solutions don’t correct the issue, please use the form below to create a service ticket to report the problem to us.

What you can do

If the letter is addressed correctly, but the recipient is not at your address:

  • Contact the sender. Inform them of the error so they can update their mailing information.
  • Cross out the address. Write 'Moved' or 'Unknown' and deposit the item in a Street Letter Box. If you include a forwarding address, it will require additional postage.

Note: We are required by law to deliver mail to the address on the envelope. You might continue to receive a previous resident's mail until senders are notified of a move.

Do you still need help?

If you are still receiving mail that is not for your address, or if someone else is receiving your mail, please use the form below to create a service ticket to report this problem.