Why was my item returned to sender if the address exists?

The reason for the return is marked on your item. Items are returned to sender if:

  • The address does not exist.
  • The item does not bear a sufficient address.
  • The addressee has moved without providing a forwarding address.
  • The item is refused by the addressee.
  • The item contains insufficient postage.

Your item will require new postage before you resend it.

What you can do: