Support

Get all the information, answers and assistance you
need. Browse common support questions, report a
problem or contact us through social media or by phone.

Support

Get all the information, answers and assistance you need. Browse common support questions, report a  problem or contact us through social media or by phone.

Problem with Hold Mail service

Information on Hold Mail – change dates, extend service, why parcels still may arrive, mail still arriving after Hold date has begun.

How Mail Forwarding works

If you move or temporarily relocate, Mail Forwarding service redirects your mail from your old address to another address anywhere in Canada or the world.

Only some mail is being forwarded

Learn why you may not be receiving all your forwarded mail and how to correct this. If you’re still not getting all your mail you can report the problem.

Mail not being forwarded

When you buy Mail Forwarding service you should start receiving forwarded mail within 5 business days. If not, use this online form to report a problem.