Canada Post
E-commerce Innovation Awards

Canada Post E-commerce Innovation Awards


Frequently Asked Questions


When is my entry due?


All entries must be submitted by Wednesday May 30, 2018 at 11:59:59 p.m. ET.


Is there a cost to enter (entry fee)?


No, there is no cost to apply!


My company does not ship with Canada Post. May I enter?


Yes, you can apply. You do not have to be a customer to apply; however, the parcel shipping prizes will be in the form of a sales credit note and the winner must become a Canada Post customer to receive the prize.


How are entries judged?


After an initial review by an internal Canada Post panel to ensure an application meets requirements, qualified entries will be judged by an expert panel chosen for their standing and reputation in the e-commerce field. The judges will review entries against the criteria outlined in each category. The judging panel will conduct two rounds of judging. The first round will choose the finalists (announced around August 8, 2018).

All finalists will be re-evaluated for the final round of judging. They will be permitted to provide additional information (a way to test the user/shopping experience, a brief statement [150 words] explaining what sets their company apart from the competition and any pictures or videos that would help the judges in evaluating their application against the other finalists) for the final round of judging. Applicants are under no obligation to provide the additional information; however, if it is provided, it will be considered in the judging process to determine the winners.


When will I be notified about the status of my entry or if my entry has been selected to receive an award?


Applicants will be notified by email that their entry has been received and is complete. Applicants will be notified if they are finalists around August 8, 2018. Applicants will not know if they are a winner until the announcement at the Awards gala September 20, 2018.


How do I submit my entry?


Click here and follow the steps.


How do I become a sponsor?


We are approaching companies and organizations to support these awards, and would be happy to hear from you. Please email


How many entries may I submit?


Companies may apply in as many award categories as they wish, except the Canada Post E-commerce Innovator’s Award.


What language may I submit my entry in?


You may submit your entry in English or in French.


Where the awards category or the prize refers to a “Large” or a “Small” company, it means:

  • Large companies must be retailers, with a Canadian e-commerce presence, that have more than $10 million in gross annual Canadian sales.
  • Small companies must be retailers, with a Canadian e-commerce presence, that have less than $10 million in gross annual sales. In all cases, Small entrants cannot be subsidiaries of a parent domestic or international company, where the parent company has more than $10M in gross annual sales.

If I realize I made a mistake on my submission or have additional information, may I re-submit?


No. To make the submission process as simple as possible, yet appropriate for the judges, we’re counting on entrants to submit an accurate, thorough and compelling submission. Make sure to review it carefully before you submit it.


Can a company win more than one award?


Yes. There is no limit to the number of awards a company can win. However, a company will be entitled to receive a maximum of two prize packages and a maximum of one marketing prize package.


If my company is a finalist who may attend the Gala?


If you are a finalist (in one or more categories) you will receive two tickets to the gala. To purchase additional tickets, email


Will the information I submit about my company remain confidential?


Canada Post will attempt to use non confidential information when announcing, promoting and awarding a prize to finalists and winners. If Canada Post decides that confidential information would be relevant or necessary for the announcement, promotion and awarding of prizes of finalists and winners, Canada Post will seek express consent from an authorized representative of the entrant to use the confidential information from the entrants for the limited purpose of these E-commerce Innovation Awards and such consent will not be unreasonably withheld.

The definition of confidential information appears in the here.


Will Canada Post do any marketing of a company’s brand without permission?


As part of your submission, you will be providing Canada Post the right to use your logo, company name and location when we announce the finalists (should your company be a finalist). This announcement will include the use of your company name, location and logo on our website, in a news release and as part of our promotional efforts when announcing the finalists.

As well, you will be asked to provide a contact name so that Canada Post can request your company’s review of advertising and promotional materials referencing or using your company name, any marks or any other intellectual property of your company, outside of announcing the finalist. If you do not respond to the request within three business days, you will be deemed to have accepted the request and Canada Post will proceed to use the advertising and promotional materials referenced in the request during the term. Please ensure the contact person information provided on your application is current, and that the person is available and able to make decisions on behalf of your company.

Should you win an award, you will be asked to provide a testimonial following the delivery of your prizes. See the terms and conditions for additional details.

The names of applicants will not be shared with anyone. The fact that you have made a submission to the Canada Post E-commerce Innovation Awards will be made public only if you become a finalist.


What determines a Canadian website?


For this competition, a Canadian website

  • serves Canadian customers
  • sells products that meet Canadian consumer standards (i.e. approved by the Canadian Standards Association [CSA]),
  • allows customers to shop in Canadian dollars,
  • accounts for customs requirements (e.g. charges, documentation) if product is being shipped from outside Canada,
  • may have a .ca domain,
  • follows Canadian privacy standards with regard to any data collected from customers using the website.