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Canada Post
E-commerce Innovation Awards

Canada Post E-commerce Innovation Awards

 

General Terms and Conditions

Last Updated: April 3, 2018

These General Terms and Conditions apply to the Canada Post E-commerce Innovation Awards (the "E-commerce Innovation Awards"). Please read them carefully. By participating in the E-commerce Innovation Awards, you are agreeing to abide by these General Terms and Conditions. These General Terms and Conditions do not provide any warranties for the E-commerce Innovation Awards and they also limit Canada Post's liability.

If there are any inconsistencies between these General Terms and Conditions and any matter published on the website regarding the E-commerce Innovation Awards, these General Terms and Conditions will prevail. These General Terms and Conditions may change from time to time without prior notice and at Canada Post's sole discretion. It is the participants' responsibility to regularly check these General Terms and Conditions to determine if there have been changes made and to review such changes. If any change made is material to an entry or submission, Canada Post may, but is under no obligation to, contact the representative named in the submission to inform the entrant of the change.

The Term:

The term of the E-commerce Innovation Awards is from April 4, 2018 at 9:00.00 a.m. Eastern Standard Time (EST) to December 31, 2018 at 11:59.59 p.m. (EST) (the "Term").

Important Dates

The following dates shall be adhered to: Within this Term are four important periods of time or specific dates:

  • General Submission Period: From April 4, 2018, at 9:00.00 a.m. (EST) to May 30, 2018, at 11:59.59 p.m. (EST).
  • Announcement of finalists: on or about August 8, 2018.
  • Awards Gala: September 20, 2018, at The Fairmount Royal York Hotel in Toronto, Ontario.
  • Promotion of Award Recipients: Immediately following the Gala on September 20, 2018, up to and including December 31, 2018 ("Promotion Period").

Eligibility:

All submissions for the E-commerce Innovation Awards must be in English or French.
The following must all be true during the Term in order for a company to be eligible for the E-commerce Innovation Award:

  • the company must have a place of business located in Canada;
  • the company must offer physical products for direct sale online in Canada and ship them, through the use of postal or courier services, to domestic and/or international end users; and
  • the company must be able to utilize the shipping credit prize.

A company is not required to be a Canada Post customer to be eligible for a prize; however, due to the nature of the prizes, a company is required to become a Canada Post customer to receive and utilize the prizes.
A company is not eligible for any E-commerce Innovation Award should its e-commerce site and/or its products (for sale online in Canada and shipped to Canadian end users), without limitation, be:

  • illegal;
  • not in compliance with applicable privacy law;
  • non-mailable matter as described in the Canada Post Non-Mailable Matter Regulations, SOR/90-10;
  • infringing upon the intellectual property rights, or defaming or invading publicity or privacy rights, of any third party, living or deceased; or
  • promoting unlawful behaviour, profanity, nudity, or explicit sexuality; or be harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libellous; or be hatefully, racially, ethnically or otherwise offensive or objectionable.

All e-commerce sites and/or products for sale online that are submitted to the E-commerce Innovation Awards must be consistent with Canada Post's corporate image and be suitable for family audiences and for display and publication on national media sources such as television, newspapers, and the Canada Post website (www.canadapost.ca), at the sole determination of Canada Post.
All submissions are subject to review for eligibility. An internal Canada Post panel ("Pre-selection Committee") may review submissions for eligibility. Submissions rejected by the Pre-selection Committee will be destroyed within 30 days. Canada Post will not return any submissions.

To Enter:

An authorized representative of a company must access the application process found at canadapost.ca/ecommerceawards and follow the requisite electronic online submission process. No other method of entry will be accepted.

No Changes to Any Submission:

No changes will be accepted for any submission.

The Judges and the Judging Period:

A panel of up to 5 judges for the E-commerce Innovation Awards is selected by Canada Post. Canada Post reserves the right to change the number of judges should a judge not be able to complete the review during the judging period or further judges are required to review the submissions based on a large volume of submissions. Judges will be recused in the event of a conflict of interest for any eligible submission and the remaining judges will evaluate the eligible submission. In the event of a tie, the President and Chief Executive Officer (CEO) of Canada Post will review the submissions and make a determination to break the tie by ranking one above the other. Judges who are not employees of Canada Post will execute non-disclosure agreements to protect the confidential information in submissions.

Decisions Made by Canada Post Are Final:

The decisions by the judges and Canada Post with respect to all aspects of the E-commerce Innovation Awards are final. All submissions are subject to verification for accuracy. Any submission that is false, misleading, late or in violation of these General Terms and Conditions is void.

Notification of Finalists and Award Winners:

On or about August 8, 2018, a representative of Canada Post will contact the representative named in the submission package by email and by telephone to inform an entrant that they are a potential finalist. To be declared a finalist, the entrant must complete a release package which will be conditional on the entrant's winning an E-commerce Innovation Award ("Release Form") and this Release Form will, among other things, release the sponsors, Canada Post, their respective affiliated and related companies, advertising and promotional agencies, and shareholders, directors, officers, employees, agents, representatives, successors and assigns (collectively, the "Released Parties") from any liability in connection with the E-commerce Innovation Awards.

The Release Form must be returned by email (ecommerceawards@canadapost.ca) no later than August 20, 2018, by 4:00.00 p.m. (EST) or the submission for the E-commerce Innovation Award will be forfeited. Canada Post will not be responsible for failed attempts to contact a selected potential finalist.

The finalists will be announced publicly on or around August 29, 2018. Two representatives of the finalists will be asked to attend the Awards Gala and to sit at a complimentary dinner table at the Awards Gala. Additional tickets are not provided if a company is a finalist in more than one category.

All award winners will be announced at the Awards Gala and the award winners will be from the list of finalists announced, with the potential exception of the Canada Post E-commerce Innovator's Award.

The E-commerce Innovation Award will be delivered to the winner at the Awards Gala or, if applicable, in a manner and a time that is mutually agreed upon shortly thereafter.

The Awards and Categories for Submission:
Canada Post reserves the right to not award any category.

The following are the categories to which a prize will be awarded:

  • Best Omni-Channel Retailer Award (Large)
  • Best Omni-Channel Retailer Award (Small)
  • Pure Play of the Year Award (Large)
  • Pure Play of the Year Award (Small)
  • Best Marketing & Brand Experience Award
  • Most Disruptive Start-Up Award
  • Social Impact Award
  • Canada Post E-commerce Innovator's Award

The Best Omni-Channel Retailer Award (Large) and Best Omni-Channel Retailer Award (Small) are exclusive of one another and a company may only be eligible to win one or the other, but not both. The Pure Play of the Year Award (Large) and the Pure Play of the Year Award (Small) are exclusive of one another and a company may only be eligible to win one or the other, but not both. A company must choose which category of the Best Omni-Channel Retailer Award or Pure Play Award based on a determination as to whether they meet the definition of "Large" or "Small" as detailed below.

A company is permitted to submit an entry to multiple award categories except for the Canada Post E-commerce Innovator's Award.

Where the awards category or the prize refers to a "Large" or a "Small" company, it means:

  • Large companies must be retailers, with a Canadian e-commerce presence, that have more than $10 million in gross annual Canadian sales.
  • Small companies must be retailers, with a Canadian e-commerce presence, that have less than $10 million in gross annual sales. In all cases, Small entrants cannot be subsidiaries of a parent domestic or international company, where the parent company has more than $10 million in gross annual sales.

There is no limitation as to how many awards a company may win; however, a company shall only be entitled to receive a maximum of 2 prize packages and the company will only be entitled to receive a maximum of 1 marketing package.

Best Omni-Channel Retailer Award (Large):

This category is for retailers who better serve their customers by offering a shopping experience that fully integrates digital and physical channels to deliver a seamless customer experience. Omni-channel retail combines physical and digital shopping, and also makes strategic use of inventory, stores and distribution centres to improve the customer experience all the way to delivery, store pickup, or returns.

Judges will consider overall strategies and special initiatives/programs that use technology to improve the customer ex­perience through omni-channel initiatives, as well as the implementation of logistics and delivery strategies that provide consumers with options to improve speed and convenience.

All three channels, mobile, online and in-store, must be included in the submission.

Best Omni-Channel Retailer Award (Small):

This category is for retailers who better serve their customers by offering a shopping experience that fully integrates digital and physical channels to deliver a seamless customer experience. Omni-channel retail combines physical and digital shopping, and also makes strategic use of inventory, stores and distribution centres to improve the customer experience all the way to delivery, store pickup, or returns.

Judges will consider overall strategies and special initiatives/programs that use technology to improve the customer ex­perience through omni-channel initiatives, as well as the implementation of logistics and delivery strategies that provide consumers with options to improve speed and convenience.
All three channels, mobile, online and in-store, must be included in the submission.

Pure Play of the Year:

This category is for retailers who operate an online store, but not a physical store. If you are an online retailer who also sells product at one or more temporary physical locations (such as a pop-up shop or a farmer's market) or offers customers a physical pickup option, you are eligible for this category. However, if you are a retailer who operates one or more permanent physical stores, you are not eligible for this category and you should apply in the Omni-channel category.

The award will be given to a pure play retailer who shows a shopping experience that is both engaging and effective. To be engaging, the retailer is providing an experience that keeps customers coming back, whether that is through innovative design, compelling content, unique features, or some other exciting aspect. To be effective, the retailer is executing its promise of easy navigation, convenience, top-notch customer service, and a hassle-free fulfillment and returns experience.

A separate award will be given to 1 large company and 1 small company.

Best Marketing & Brand Experience Award:

This award celebrates the strategy, creative and best-in-class customer engagement experience. We are looking for retailers of all sizes in Canada that are proactively engaging with their customers for the purposes of building a com­munity of brand advocates.

We are particularly interested in marketing activities that consist of multi-touch messaging and a multi-channel strategy, which may include a combination of physical (ex., direct mail) and digital media (ex., social media campaigns). Submissions should reflect the business impact of the customer engagement experience, for example, increase in sales, transactional volume, top of mind awareness, and driving web traffic through a physical direct mail piece.

Examples can be based on ongoing efforts or specific and/or recurring campaigns. Creative designs and results may be submitted, but we are only taking into account campaigns that started, or results that were collected, during or after 2017.

Judges will consider initiatives from any channel as long as the retailer has an online sales presence as well as campaigns that not only drive business results but strengthen the brand.

One award will be given to either a large or a small company.

Most Disruptive Start-Up Award:

This award is open to up-and-coming online retailers that launched their business on or after January 1, 2017. The launch could include a new:

  • pure play e-commerce business,
  • offering focused on business to consumer,
  • e-commerce channel, by a business that previously operated a physical channel only, or
  • physical channel, by a business that previously operated an e-commerce channel only.

Applicants should provide judges with details regarding why they started their business, along with relevant information about their start-up: what it is, how it is disrupting the Canadian e-commerce landscape, how it is different from the competition. It's also important for applicants to convey why they believe they will be successful – how they define success and how they will measure performance, and what their critical success factors are. Results and examples demonstrating how they are growing and have been successful to date are required.

Judges will consider pure play or multi-channel start-ups.

One award will be given to either a large or a small company.

Social Impact Award:

This category is for retailers who have developed or who support philanthropic, charitable or socially conscious initiatives in order to help build a better society. The program is to be developed and managed in Canada.

Judges do not take into account any direct or indirect sales benefits that may result from the initiatives submitted in this category; however, the initiative should demonstrate how the organization is having an impact on the community and encouraging customers to get involved. This category is solely devoted to the celebration of doing good and how the impact relates to and supports their overall business.

One award will be given to either a large or a small company.

Canada Post E-commerce Innovator's Award:

At the Gala, Canada Post will present a special award to the e-commerce company of its choice. The award will be given to a company that has made a significant contribution to advancing, enabling, defining or revolutionizing the e-commerce market in Canada. The winner could be, but is not limited to, selected from all eligible entries.

A winner who is not selected from all eligible entries will not be subject to the eligibility requirements set out in these General Terms and Conditions. Entry to this category is automatic based on a company's submission to the E-commerce Innovation Awards.

One award will be given to either a large or a small company.

Prizes by Category:

Overall description: For the purpose of the Prize Categories, any reference to the term "Canada Post Smartmail Marketing™ packages" shall mean any part or all of the development, printing and distribution of Smartmail Marketing™ items with a Canada Post expert or partner. For the purpose of the Prize Categories, any reference to the term "marketing package" shall have the following meaning:

  • The winner's logo and short message (maximum 70 characters, which could include the company's URL) being applied to 2 special E-commerce Innovation Awards-branded Canada Post trucks (12ft. step vans) in the key market(s) of the winner's choice, for a consecutive 8-week period. This package cannot be implemented between the periods of October 31, 2018 – January 9, 2019, OR November 1, 2019 – December 31, 2019. The winner's logo and message will be incorporated into a pre-designed vehicle wrap created solely by Canada Post, which will be similar to the truck shown below.

Best Omni-Channel Retailer Award (Large):

Only one Best Omni-Channel Retailer Award (Large) winner will be selected.

  • A parcel shipping credit for the amount of $100,000
  • A Smartmail Marketing™ credit for the amount of $50,000
  • If the winner is a Canada Post customer during the entire Term, the marketing package worth up to $15,000.

Best Omni-Channel Retailer Award (Small):

Only one Best Omni-Channel Retailer Award (Small) winner will be selected.

  • A parcel shipping credit for the amount of $50,000
  • A Smartmail Marketing™ credit for the amount of $25,000
  • If the winner is a Canada Post customer during the entire Term, a marketing package worth up to $15,000.

Pure Play of the Year (Large):

Only one Pure Play of the Year (Large) winner will be selected.

  • A parcel shipping credit for the amount of $100,000
  • A Smartmail Marketing™ credit for the amount of $50,000
  • If the winner is a Canada Post customer during the entire Term, the marketing package worth up to $15,000.

Pure Play of the Year (Small):

Only one Pure Play of the Year (Small) winner will be selected.

  • A parcel shipping credit for the amount of $50,000
  • A Smartmail Marketing™ credit for the amount of $25,000
  • If the winner is a Canada Post customer during the entire Term, a marketing package worth up to $15,000.

Best Marketing & Brand Experience Award:

Only one Best Marketing & Brand Experience Award winner will be selected.

If the winner is "Large":

  • A parcel shipping credit for the amount of $100,000
  • A Smartmail Marketing™ credit for the amount of $50,000
  • If the winner is a Canada Post customer during the entire Term, a marketing package worth up to $15,000.

If the winner is "Small":

  • A parcel shipping credit for the amount of $50,000
  • A Smartmail Marketing™ credit for the amount of $25,000
  • If the winner is a Canada Post customer during the entire Term, a marketing package worth up to $15,000.

Most Disruptive Start-Up:

Only one Most Disruptive Start-Up Award winner will be selected.

If the winner is "Large":

  • A parcel shipping credit for the amount of $100,000
  • A Smartmail Marketing™ credit for the amount of $50,000
  • If the winner is a Canada Post customer during the entire Term, a marketing package worth up to $15,000.

If the winner is "Small":

  • A parcel shipping credit for the amount of $50,000
  • A Smartmail Marketing™ credit for the amount of $25,000
  • If the winner is a Canada Post customer during the entire Term, a marketing package worth up to $15,000.

Social Impact Award:

Only one Social Impact Award winner will be selected.

If winner is "Large":

  • A parcel shipping credit for the amount of $100,000
  • A Smartmail Marketing™ credit for the amount of $50,000
  • If the winner is a Canada Post customer during the entire Term, a marketing package worth up to $15,000.

If the winner is "Small":

  • A parcel shipping credit for the amount of $50,000
  • A Smartmail Marketing™ credit for the amount of $25,000
  • If the winner is a Canada Post customer during the entire Term, a marketing package worth up to $15,000.

Canada Post E-commerce Innovator's Award:

Only one Canada Post E-commerce Innovator's Award winner will be selected and awarded.

Prizes – General:

Parcel shipping and Smartmail Marketing™ credits or the value of a Smartmail Marketing™ package, as applicable, will be applied to a customer's account within 45 days of September 20, 2018, unless the prize winner is an existing Canada Post customer with a pre-existing debt, in which case there will be no credit applied to the customer's account until the debt is fully paid. For greater certainty, an existing customer who wins an award may not use an awarded credit to pay down or clear a pre-existing debt owed to Canada Post. All unused prizes expire on April 30, 2020, and winners are expected to use the allocated prizes before this end date or advise Canada Post accordingly. Prizes are not transferable or redeemable for cash and must be accepted as awarded.

All winners and all finalists will receive the following:

  • Media exposure including website visibility and news releases announcing the finalists and winners.
  • Exposure on Canada Post internal communication channels that reach more than 45,000 employees across Canada, including IntrapostTV visible in plants and depots and the Intrapost internal employee website, to which all employees have access.

All prizes described are in Canadian currency.

Use of Trademarks and Logos During the Term:

As part of submissions to the E-commerce Innovation Awards, entrants will be leveraging certain trademarks, such as brand names, logos or branded products. At the date and time of an entrant's submission and up to December 31, 2018, inclusive, the entrants hereby grant to Canada Post a royalty-free, non-exclusive, revocable license to use the entrant's intellectual property (IP) as may reasonably be required, including, for purposes related to the announcement of the finalist, materials used at the Awards Gala, for the promotion period, and to promote the winners in 2018 and the 2019 Canada Post E-commerce Innovation Awards program. Canada Post acknowledges and agrees that, except as expressly set out herein, it does not have and will not acquire any right, title or interest in or to any of an entrant's IP.

At any time, Canada Post will request an entrant's approval of advertising and promotional materials, outside of the announcement of the finalist, referencing or using the entrant's name or any marks or any other intellectual property of the entrant (the "Request"). The Request will be sent to the entrant's representative listed in the submission package. Because the E-commerce Innovation Awards are run on a short, strict timeline, if an entrant does not respond to the Request within 5 business days, the entrant will be deemed to have accepted the Request and Canada Post will proceed to use the advertising and/or promotional materials referenced in the Request during the Term.

Nothing in these General Terms and Conditions grant an entrant any rights to use any Canada Post IP, including trademarks. Canada Post may allow the use of special E-commerce Innovation Awards trademark(s) under restrictive terms to finalists and winners.

General:

Canada Post reserves the right to substitute any prize or award with another prize or award without liability, in the event that any prize or award, or any component of a prize or award, cannot be awarded as described for any reason. If for any reason no entrants comply with these General Terms and Conditions or there are no qualified or suitable entrants, as determined by Canada Post at its sole discretion, the E-commerce Innovation Awards will not be awarded.

The E-commerce Innovation Awards are subject to all applicable federal, provincial and municipal laws and regulations.

CANADA POST SHALL NOT BE HELD RESPONSIBLE FOR ANY ACCIDENT, NEGLIGENCE, PRINTING, ADMINISTRATIVE OR OTHER ERRORS THAT MAY ARISE OR OCCUR IN CONNECTION WITH THE E COMMERCE INNOVATION AWARDS WITH NO OBLIGATION OR LIABILITY.

THE ENTRANT AGREES TO INDEMNIFY AND HOLD CANADA POST HARMLESS FROM ANY CLAIM OR DEMAND, INCLUDING REASONABLE LEGAL FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF THE ENTRANT'S BREACH OF THESE GENERAL TERMS AND CONDITIONS, INCLUDING WITHOUT LIMITATION, THE ENTRANT'S VIOLATION OF ANY LAW OR THE RIGHTS OF A THIRD PARTY.

No responsibility will be taken by Canada Post for any failure of the Canada Post website or the E commerce Innovation Awards website or for any problems or technical malfunction of a telephone network or lines, computer online systems, servers, access providers, computer equipment, software, failure of any email, online, or Internet submission to be received by Canada Post on account of technical problems or traffic congestion on the Internet or at any website, or any combination thereof including any injury or damage to an entrant's or any other person's computer related to or resulting from playing or downloading any material with regards to the E-commerce Innovation Awards. The sole determinant of time for the purposes of receipt of a valid submission will be the Canada Post server machine(s). All submissions shall be the sole property of Canada Post and will not be returned. All submissions will be reviewed for compliance with these General Terms and Conditions, though such review does not relieve entrants from responsibility for compliance with these General Terms and Conditions. Canada Post reserves the right to review any submission at any time during the Term for compliance with these General Terms and Conditions and to take such action as it deems appropriate, including removing any posted submissions.

In the event of a dispute regarding the identity of the person submitting an electronic submission, the submission will be deemed submitted by the "authorized account holder"; that is the person in whose name the Internet service is registered, provided that person meets all eligibility criteria set forth herein. "Authorized Holder" shall mean the natural person assigned to the email messaging address by an Internet service provider, online service provider, telephone company, mobile telephone service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email messaging addresses for the domain associated with the submitted email message address.

Canada Post will monitor and audit the overall entry process. Canada Post reserves the right, at its sole discretion, to disqualify an entrant or anyone else who has tampered, or is suspected of tampering, with the entry

The Authorized Holder of the account shall only be an individual who has the authority to represent the company and represents the accuracy of the information contained in the submission.

Submission forms and Releases are the property of Canada Post and will not be returned to entrants. Submissions will be used for the administration of these E-commerce Innovation Awards.

General Terms and Conditions Regarding the Website and Privacy Notice:

The terms and conditions for the Canada Post website apply to the Canada Post E-commerce Innovation Awards website and can be found here.

Privacy and Confidentiality:

The Canada Post Privacy Notice applies to the Canada Post E-commerce Innovation Awards and can be found here.

Subject to the exclusion described below, all information submitted by a company in its application for the E-commerce Innovation Awards will be deemed Confidential Information.

For the purposes of these E-commerce Innovation Awards, "Confidential Information" shall mean all data and information that is submitted pursuant to the E-commerce Innovation Awards, regardless if they are deemed ineligible pursuant to a review by the judges. Although not specifically requested as part of the submission, Confidential Information shall include, but not be limited to, information relative to the current or proposed business plans of an entrant and financial information relating thereto, customer lists, information relating to the research, development, technology, marketing plans of the entrants or any subsidiary of the entrants, if applicable. If, after submissions are closed, Canada Post requests further information to be submitted in order to assist in the judging of a Company's application, this information that is disclosed subsequent to the original application submission will be included as Confidential Information.

Notwithstanding anything in these General Terms and Conditions, Confidential Information does not include (a) any Confidential Information that enters the public domain other than through a breach of these General Terms and Conditions; (b) any Confidential Information that is subsequently lawfully obtained by Canada Post from a third party or parties without restriction on disclosure and without a breach of these General Terms and Conditions; (c) any Confidential Information that was known to Canada Post without restriction on disclosure prior to its initial disclosure by the other; and (d) the disclosure that is required pursuant to an order of a court, administrative tribunal or other body having the power to compel the production of Confidential Information. Such disclosure shall be made only to the extent so ordered and provided that Canada Post in receiving such an order promptly notifies the submitting entrant so that it may intervene in response to such order, or if timely notice cannot be given, seeks to obtain a protective order from the court or government for such Confidential Information.

Canada Post will attempt to use non Confidential Information when announcing, promoting and awarding a prize to finalists and winners. If Canada Post decides that Confidential Information would be relevant and/or necessary for the announcement, promotion and awarding of prizes of finalists and winners, Canada Post will seek express consent from an authorized representative of the entrant to use the Confidential Information from the entrants for the limited purpose of these E-commerce Innovation Awards and such consent will not be unreasonably withheld.