E-commerce tips,
know-how and research

Grow your e-commerce business

Find reports, e-books, webinars, infographics and more to help you streamline your operations and meet your customers’ expectations.

Research
How-To
Seasonal
Research

Research

Get cutting-edge research on the attitudes, expectations and shopping habits of Canada’s online shoppers.

Online shopper loyalty: 6 key drivers

Online shopper loyalty: 6 key drivers

As Canadians spend more time shopping online, they expect more from retailers. Learn the 6 key drivers of the end-to-end shopping experience that builds your most profitable customer base – loyal shoppers!

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E-commerce returns: What online shoppers expect

The research that uncovers how your return policy influences Canadian shoppers’ decision to press "Buy." A key finding? The gap between customer expectations and what merchants offer is widest at returns.

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Unlock the Canadian online shopper opportunity

It's easier to prosper in Canada's rapidly changing e-commerce landscape when you know who's shopping online, their expectations and how to meet their needs.

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Is the price right? Design an effective shipping pricing strategy

Research to help merchants optimize revenue, boost conversion rates and improve customers' end-to-end shopping experience.

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Featured blogs

Optimize your receiving experience

Business Matters

How a great receiving experience keeps online customers coming back – with tips.

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Blog 2

Business Matters

How to win online customers with a return policy that’s clear, simple and convenient.

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Build loyalty with free shipping's halo effect

Business Matters

Build loyal customers by leveraging the halo effect created by free shipping.

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Build loyalty with free shipping's halo effect

Business Matters

Learn what influences this fast growing group of online shoppers, millennials.

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How-to

How-to

Practical insights and tips to help you create winning e-commerce strategies and master operations and shipping.

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Mastering your e-commerce operations

Learn how to optimize every stage of your workflow – and satisfy customers. This guide for Canada’s e-commerce merchants is full of insights distilled from candid conversations with Canadian online entrepreneurs.

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A win-win returns e-commerce strategy

Learn the key components essential to creating a great returns strategy – and how to turn it into a competitive advantage. Find a solution that’s best for your business.

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Featured blogs

Build loyal customers

Business Matters

Packaging tips that lower shipping costs and fulfillment time.

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Build loyal customers

Business Matters

How your point of sale (POS) system can streamline bricks and clicks operations and sales.

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Build loyal customers

Business Matters

Track these 3 profit indicators to grow your e-commerce store, says online sales expert David Nagy.

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Build loyal customers

Business Matters

Should your returns strategy be "Label in the box" or "On Demand"? What you need to know.

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Seasonal

Seasonal

Resources to help ready your e-commerce business for the year’s peak times – like back-to-school, Black Friday/Cyber Week and the holiday season.

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2018 Holiday Success Guide

Prepare for the lucrative holiday selling season. Get ahead of developing trends with exclusive research. Find practical tips for managing peak season and improving customer satisfaction.

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Featured blogs

Business Matters

Prepare your online store for the surge of back-to-school shoppers going digital.

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Business Matters

Fulfillment veteran David Kang shares his best tips on staying afloat during peak season.

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Business Matters

This holiday season, equalize the sales cycle’s hills and valleys to maximize your online sales.

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Business Matters

To make a big impact during the holiday peak season, combine sale offers and shipping promotions.

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Delivering the Online World magazine.
Find new e-commerce inspiration and resources in every issue.

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