Knowledge unlocks
e-commerce power

Research that helps e-tailers thrive.

Knowledge unlocks
e-commerce power

Research that helps e-tailers thrive.

Knowledge unlocks
e-commerce power

Research that helps e-tailers thrive.

Parcels eShopper

Latest report

Get returns report

Returns: What Canada's online shoppers expect from you

The information you need to develop a returns strategy that keeps customers coming back.

Get returns report

Returns: What Canada's online shoppers expect from you

The information you need to develop a returns strategy that keeps customers coming back.

Get returns report

Get more deep insights and strategy tips

Online shopper loyalty

Online shopper loyalty: New research

Discover six key drivers along shoppers’ path-to-purchase that turn first-time buyers into loyal customers. Learn where to best invest effort.

Download loyalty report
2017 Holiday Survival Guide

2017 Holiday Survival Guide

The lucrative holiday selling season is just around the corner. See what 2016’s holiday shopping trends reveal – exclusive research by Canada Post.

Download holiday guide
Online

Unlock the online shopper opportunity

It’s easier to prosper in Canada’s rapidly changing e-commerce landscape when you know who’s shopping online, their expectations and how to meet their needs.

Download online shopper report
Pricing

Is the price right? Designing an effective shipping pricing strategy

Research to help merchants optimize revenue, boost conversion rates and improve customers’ end-to-end shopping experience.

Download pricing report

Our latest e-commerce blogs

Optimize your receiving experience

Master your receiving experience

Optimize your receiving process to encourage loyalty and deliver great experiences with the right strategy.

Read our blog
Build loyalty with free shipping's halo effect

The free shipping halo effect

Free shipping makes every step of your purchase and delivery process looks better to your customers.

Read our blog
Build loyal customers

Build loyal customers

Tips for an online experience that keeps shoppers coming back.

Read our blog
Blog 1

Stay afloat this peak season

Handy holidays tips from e-commerce fulfillment expert David Kang.

Read our blog
Blog 2

A recipe for 5-star returns

See how clarity, simplicity and convenience keep shoppers coming back.

Read our blog
Blog 3

Are you leaving money on the table?

A step-by-step guide to improve your shipping’s pricing strategy.

Read our blog
Blog 4

Canada’s booming e-commerce market

Get the facts you need to extract enticing business opportunities.

Read our blog
Blog 5

Maximize impact this holiday season

Strengthen your appeal to shoppers by combining sales and shipping promotions.

Read our blog
Blog 6

Free shipping with no restrictions

A lesson on how to offer it without breaking the bank.

Read our blog
Blog 7

The anatomy of a hyper shopper

New, market-leading research reveals key trends in Canada’s online shopper behaviour.

Read our blog

E-commerce webinars

Free sessions to help your end-to-end strategy

Holiday Survival Guide 2017

Maximize the year’s key selling window. Our proprietary research shines a light on important holiday considerations.

Watch webinar

Want to improve returns?

Take a deep dive into research that helps you bridge the gap between consumer expectations and merchants’ returns policies.

Watch webinar

Unlocking the online shopper opportunity

New market-leading research offers a view into Canada’s rapidly evolving e-commerce landscape.

Watch webinar

Ready to speak to an e-commerce expert to help grow your business?

Contact us now