E-commerce tips,
know-how and research

Grow your e-commerce business

Find reports, e-books, webinars, infographics and more to help you streamline your operations and meet your customers’ expectations.

Research
How-To
Seasonal
Research

Research

Get cutting-edge research on the attitudes, expectations and shopping habits of Canada’s online shoppers.

Online shopper loyalty: 6 key drivers

Online shopper loyalty: 6 key drivers

As Canadians spend more time shopping online, they expect more from retailers. Learn the 6 key drivers of the end-to-end shopping experience that builds your most profitable customer base – loyal shoppers!

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E-commerce returns: What online shoppers expect

The research that uncovers how your return policy influences Canadian shoppers’ decision to press "Buy." A key finding? The gap between customer expectations and what merchants offer is widest at returns.

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Unlock the Canadian online shopper opportunity

It's easier to prosper in Canada's rapidly changing e-commerce landscape when you know who's shopping online, their expectations and how to meet their needs.

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Is the price right? Design an effective shipping pricing strategy

Research to help merchants optimize revenue, boost conversion rates and improve customers' end-to-end shopping experience.

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Featured blogs

The e-commerce customer experience gap: 5 operational fixes.

Business Matters

The power of compromise: why free returns aren’t always realistic

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Uncovering the e-commerce subscription box opportunity in the U.S

Business Matters

Uncovering the e-commerce subscription box opportunity in the U.S

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Create loyal customers with free shipping's halo effect

Business Matters

Create loyal customers with free shipping's halo effect

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How-to

How-to

Practical insights and tips to help you create winning e-commerce strategies and master operations and shipping.

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Mastering your e-commerce operations

Learn how to optimize every stage of your workflow – and satisfy customers. This guide for Canada’s e-commerce merchants is full of insights distilled from candid conversations with Canadian online entrepreneurs.

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A win-win returns e-commerce strategy

Learn the key components essential to creating a great returns strategy – and how to turn it into a competitive advantage. Find a solution that’s best for your business.

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Featured blogs

The e-commerce customer experience gap: 5 operational fixes

Business Matters

The e-commerce customer experience gap: 5 operational fixes

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Why your packaging strategy is more important than you think.

Business Matters

Why your packaging strategy is more important than you think.

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The best way to sell and manage products in online marketplaces

Business Matters

The best way to sell and manage products in online marketplaces

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Seasonal

Seasonal

Resources to help ready your e-commerce business for the year’s peak times – like back-to-school, Black Friday/Cyber Week and the holiday season.

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2018 Holiday Success Guide

Prepare for the lucrative holiday selling season. Get ahead of developing trends with exclusive research. Find practical tips for managing peak season and improving customer satisfaction.

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E-commerce holiday shipping deadlines

Holiday shipping deadlines for merchants

Help ensure that your customers have the best possible shopping experience. Get key online retail dates and holiday deadlines for shipping within Canada, to the U.S. and internationally.

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Featured blogs

For maximum impact, combine sales and shipping promotions during the holiday season.

Business Matters

For maximum impact, combine sales and shipping promotions during the holiday season.

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2018 Holiday plan: Even out peaks and valleys to maximize sales.

Business Matters

2018 Holiday plan: Even out peaks and valleys to maximize sales.

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Leverage your promotional, website and shipping strategy to win more holiday sales.

Business Matters

Leverage your promotional, website and shipping strategy to win more holiday sales.

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Delivering the Online World magazine.
Find new e-commerce inspiration and resources in every issue.

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