Knowledge unlocks
e-commerce power

Research and guidance to help
your e-commerce business thrive.

Knowledge unlocks
e-commerce power

Research and guidance to help
your e-commerce business thrive.

Knowledge unlocks
e-commerce power

Research and guidance to help your e-commerce business thrive.

Parcels eShopper

Mastering your
e-commerce
operations

Learn how to optimize every stage of your workflow – and satisfy customers. A guide for Canada’s e-commerce merchants that’s full of insights distilled from candid conversations with Canadian online entrepreneurs.

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Mastering E-commerce Operations

Latest report

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A win-win returns e-commerce strategy

Learn the key components essential to creating a great returns strategy, and which solution is best for your business.

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Book a free one-on-one with an e-commerce returns expert.

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A win-win returns e-commerce strategy

Learn the key components essential to creating a great returns strategy, and which solution is best for your business.

Download guide

Book a free one-on-one with an e-commerce returns expert.

Get consultation

Get more deep insights and strategy tips

Get returns report

The returns online shoppers expect

See the research that reveals what helps Canadian shoppers press "Buy" when it comes to your returns policy.

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Online shopper loyalty

Online shopper loyalty: New research

Discover six key drivers along shoppers' path-to-purchase that turn first-time buyers into loyal customers. Learn where to best invest effort.

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Online

Unlock the online shopper opportunity

It's easier to prosper in Canada's rapidly changing e-commerce landscape when you know who's shopping online, their expectations and how to meet their needs.

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Pricing

Is the price right? Designing an effective shipping pricing strategy

Research to help merchants optimize revenue, boost conversion rates and improve customers' end-to-end shopping experience.

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2017 Holiday Survival Guide

Holiday Survival Guide

The lucrative holiday selling season is just around the corner. See what 2016's holiday shopping trends reveal – exclusive research by Canada Post.

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Our latest e-commerce blogs

Optimize your receiving experience

Master your receiving experience

Optimize your receiving process to encourage loyalty and deliver great experiences with the right strategy.

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Build loyalty with free shipping's halo effect

The free shipping halo effect

Free shipping makes every step of your purchase and delivery process looks better to your customers.

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Build loyal customers

Build loyal customers

Tips for an online experience that keeps shoppers coming back.

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Blog 1

Stay afloat this peak season

Handy holidays tips from e-commerce fulfillment expert David Kang.

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Blog 2

A recipe for 5-star returns

See how clarity, simplicity and convenience keep shoppers coming back.

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Blog 3

Are you leaving money on the table?

A step-by-step guide to improve your shipping's pricing strategy.

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Blog 4

Canada's booming e-commerce market

Get the facts you need to extract enticing business opportunities.

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Blog 5

Maximize impact this holiday season

Strengthen your appeal to shoppers by combining sales and shipping promotions.

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Blog 6

Free shipping with no restrictions

A lesson on how to offer it without breaking the bank.

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Blog 7

The anatomy of a hyper shopper

New, market-leading research reveals key trends in Canada's online shopper behaviour.

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E-commerce webinars

Free sessions to help your end-to-end strategy

Win-win e-commerce returns strategy

Covering 3 keys to a winning strategy and a full suite of tools to provide the best experience to your customers.

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Want to improve returns?

Take a deep dive into research that helps you bridge the gap between consumer expectations and merchants' returns policies.

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Unlocking the online shopper opportunity

New market-leading research offers a view into Canada's rapidly evolving e-commerce landscape.

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Holiday Survival Guide

Maximize the year's key selling window. Our proprietary research shines a light on important holiday considerations.

Watch webinar

Ready to speak to an e-commerce expert to help grow your business?

Contact us now