This overview is a notice of changes and enhancements affecting services you, or an authorized user of your Agreement with Canada Post, currently use. Please share this information with your colleagues who prepare your mailings or work directly with Canada Post.
On January 15, 2018, Canada Post introduced service changes and price adjustments to the following Direct Marketing and Transaction Mail services:
Effective January 15, 2018
Service changes including size, weight and delivery cycle for Neighbourhood Mail
In January, we will introduce a bigger, faster, better Neighbourhood Mail service. The service enhancements will provide the flexibility to mail larger and heavier items, aligning to flyer industry standards and removing the need to fold your items.
You will see the following key service changes:
- increase in maximum dimensions for Oversize items from 12” x 9” to 12” x 11”
- increase to maximum weight from 230 g to 500 g (Standard and Oversize)
- increase to maximum thickness from 0.75” to 1.0” (Standard and Oversize)
The table summarizes the new size and weight requirements:
NOTE: The maximum dimensions for non-letter carrier routes are: length 14 in. (35.56 cm, width 11 in. (28.00 cm), thickness 1.5 in. (3.81 cm) and weight 1,000 g (35.3 oz.).
We are also introducing changes to our delivery cycles, bringing campaigns to market faster.
Some of the key changes include:
- reduction in delivery from 5 days to 3 days for Oversize items up to 200 g
- reduction in delivery for Standard items over 115 g (from 5 days to 3 days)
- introduction of new delivery cycles for items over 200 g (Standard and Oversize)
The following table illustrates the new delivery cycles:
|Up to 0.75 in.
|Up to 200 g
|Up to 3 business days
|Up to 1 in.
|Up to 300 g
|Up to 4 business days
|Up to 500 g
|Up to 9 business days
*For non-letter carrier routes, the delivery cycle, in business days, is 1 day for items up to 500 g (17.64 oz.) and 3 to 5 days for items up to 1,000 g (35.3 oz.) with a maximum thickness of 1.5 in (3.81 cm).
Remove maximum number of items per bundle requirement for Neighbourhood Mail
As part of the ongoing simplification to our services, when preparing bundles, the maximum of 200 items per bundle will no longer apply; only the height requirement will be applicable.
The bundle height cannot exceed:
- 6 inches for items less than 500 g
- 8 inches for items 500 g to 1,000 g
New Consumers’ Choice exemptions for Neighbourhood Mail
The Consumers’ Choice Program allows Canadians to stop the delivery of unaddressed print advertising material (Neighbourhood Mail) delivered by Canada Post. Some exceptions apply.
Effective January 15, 2018, the Consumers’ Choice list of exemptions will be amended to include government and political mailings. When a consumer chooses to stop receiving Neighbourhood Mail items, they will continue receiving the following items:
- Community newspapers;
- Mailings from government departments/agencies at federal, provincial, territorial, municipal levels and Indigenous peoples and their elected representatives;
- Materials from Elections Canada, Provincial/Territorial Chief Electoral Officers and municipal election officials (or the Deputy returning officer), including material from political parties and electoral candidates during an election.
These changes will simplify the definition of Consumers’ Choice and enable Canada Post to better serve Canadians.
Remove requirement for an Agreement to access the non-contract price for Postal Code Targeting
As a result of customer feedback, we are removing the requirement to sign an Agreement to access the non-contract price, making it easier and more accessible to use the service.
Remove chevrons currently part of indicia for Postal Code Targeting
To simplify the process to create the mail items, the chevrons that form part of the indicia will be removed.
The benefits of removing the chevrons include:
- Alignment with our other services
- More creative space (10 mm quiet zone around the barcode is the requirement)
- Cleaner looking mail – customer and partner feedback has indicated that the chevrons interfere with their creative intent
- Simplifying the postage zone
Please deplete your old stock and transition to the updated Postal Code Targeting indicia artwork, available on January 15, 2018 at canadapost.ca/indicia.
Increase thickness for Personalized Mail Dimensional items
To better meet the needs of our customers who wish to have greater creative flexibility by mailing bulkier items, we will be increasing the maximum thickness for Personalized Mail Dimensional items from 55 mm to 60 mm.
The following table illustrates the new dimensions:
||380 mm x 130 mm x 55 mm
||380 mm x 130 mm x 60 mm
Remove requirement for an Agreement to access Incentive Lettermail
As we continue to simplify our services, customers are no longer required to sign an Agreement to access the Incentive Lettermail service and prices. Customers can continue to use the service when they:
- have a Canada Post customer number
- prepare items as Machineable Mail (Standard and Oversize)
- create their Order(s) using EST
- pay for their Order via one of the applicable methods (a Canada Post account, credit card or postage meter - some restrictions apply)
- have a minimum of 1,000 Machineable Mail items per deposit.