Looking for help?

Find answers to your top questions right here.

Looking for help?

Find answers to your top questions right here.  

Top support questions

Tracking

Tracking

Wondering when a letter or parcel will be delivered?

Learn to use our track tool
Post office hours

Post office hours

We have more than 6,300 retail post offices across Canada. Find out the business hours of the one nearest you.

Learn how to find post office hours
Report a problem online

Report a problem online

The fastest and easiest way to report a problem is to create a service ticket online. Select a category below to get started.


Help for businesses

Personalized Mail (formerly Addressed Admail™)

Does my mail piece qualify as
Canada Post Personalized Mail™?

Precision Targeter

What is Precision Targeter™?

Have a question about...

 
International delivery
 
Tracking a parcel
Tracking a parcel

Common questions

 
Community mailboxes
 
Letter delivery issues

Do you still need help?

The best way to get help is to create a service ticket, below, to report your problem. You can also contact us by phone or social media.
Service tickets
Social media
Phone
Service tickets
Social media
@canadaposthelps

Available Monday to Friday, 8 a.m. – 6 p.m. ET

Need help? @canadaposthelps

Need help? @canadaposthelps

Canada Post

Available Monday to Friday, 8 a.m. – 6 p.m. ET

Share your experiences. Ask a question. Find out about promotions and new products.

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Phone
Personal
General inquiries

Help with:

  • Delivery status of a trackable item
  • Residential mailboxes
  • Postage rates
  • Sending and receiving mail
  • Email marketing: inquiries and unsubscribing
Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-866-607-6301

Outside of Canada:
416-979-3033

Help with:

  • Delivery status of a trackable item
  • Residential mailboxes
  • Postage rates
  • Sending and receiving mail
  • Email marketing: inquiries and unsubscribing

Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday, 9 a.m. – 9 p.m. ET
, 9 a.m. – 9 p.m. ET
1-866-607-6301
Outside of Canada:
416-979-3033

Canada Post online shopping
Shopping on Canadapost.ca Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-877-632-6347

Shopping on Canadapost.ca
Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-877-632-6347

epost™
Support available 24 hours a day, every day
1-877-376-1212

Support available 24 hours a day, every day
1-877-376-1212

Money order verification
Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-800-563-0444

Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-800-563-0444

Philatelic inquiries
Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-800-565-4362

Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-800-565-4362

Postal code information
$1.25 per call (maximum of 3 postal codes) Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-900-565-2633

$1.25 per call (maximum of 3 postal codes)
Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-900-565-2633

Technical support desk
Technical support for our electronic mailing and shipping tools (EST), online business centre and usernames and passwords. Support available 24 hours a day, every day
1-866-511-0546

Technical support for our electronic mailing and shipping tools (EST), online business centre and usernames and passwords.
Support available 24 hours a day, every day
1-866-511-0546

Telecommunication devices for the deaf
Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-800-267-2797

Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday, 9 a.m. – 9 p.m. ET
1-800-267-2797

Business
Solutions for Small Business™
Have your card number ready when you call Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-877-262-5762

Have your card number ready when you call
Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-877-262-5762

Volume-based commercial customers
Have your customer number ready when you call Monday to Friday, 8 a.m. – 8 p.m. ET
1-877-683-5895

Have your customer number ready when you call
Monday to Friday, 8 a.m. – 8 p.m. ET
1-877-683-5895

Technical support desk
Technical support for our electronic mailing and shipping tools (EST), online business centre and usernames and passwords. Support available 24 hours a day, every day
1-866-511-0546

Technical support for our electronic mailing and shipping tools (EST), online business centre and usernames and passwords.
Support available 24 hours a day, every day
1-866-511-0546

Postal security

Protection of the mail, information, personnel and assets of Canada Post is our top priority.

Ombudsman

Contact Canada Post customer service before appealing to the ombudsman. You will need to provide t he ombudsman a service ticket number referencing your complaint.

Reach us by mail

CANADA POST CUSTOMER SERVICE
PO BOX 90022
2701 RIVERSIDE DRIVE
OTTAWA ON K1V 1J8