Contact us

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Social
Phone
Mail
Online

What area do you need help with?

Social
@canadaposthelps

Available Monday to Friday, 8 a.m. – 6 p.m. ET

Need help? @canadaposthelps

Need help? @canadaposthelps

Canada Post

Available Monday to Friday, 8 a.m. – 6 p.m. ET

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Phone
Personal
General inquiries

Help with:

  • Delivery status of a trackable item
  • Community mailboxes
  • Postage rates
  • Sending and receiving mail
  • Email marketing: inquiries and unsubscribing
Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-866-607-6301

Outside of Canada:
416-979-3033

Help with:

  • Delivery status of a trackable item
  • Community mailboxes
  • Postage rates
  • Sending and receiving mail
  • Email marketing: inquiries and unsubscribing

Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday, 9 a.m. – 9 p.m. ET
, 9 a.m. – 9 p.m. ET
1-866-607-6301
Outside of Canada:
416-979-3033

Canada Post online shopping
Shopping on Canadapost.ca Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-877-632-6347

Shopping on Canadapost.ca
Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-877-632-6347

Money order verification
Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-800-563-0444

Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-800-563-0444

Philatelic inquiries
Monday to Friday, 8 a.m. – 8 p.m. ET
1-800-565-4362

Monday to Friday, 8 a.m. – 8 p.m. ET
1-800-565-4362

Postal code information
$1.25 per call (maximum of 3 postal codes) Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-900-565-2633

$1.25 per call (maximum of 3 postal codes)
Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-900-565-2633

Technical support desk
Technical support for epost, epost Connect, FlexDelivery™ and usernames and passwords. Support available 24 hours a day, every day
1-877-376-1212

Technical support for epost, epost Connect, FlexDelivery™ and usernames and passwords.
Support available 24 hours a day, every day
1-877-376-1212

Telecommunication devices for the deaf
Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-800-267-2797

Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday, 9 a.m. – 9 p.m. ET
1-800-267-2797

Business
Solutions for Small Business™
Have your card number ready when you call Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-877-262-5762

Have your card number ready when you call
Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-877-262-5762

Volume-based commercial customers
Have your customer number ready when you call Monday to Friday, 8 a.m. – 8 p.m. ET
1-877-683-5895

Have your customer number ready when you call
Monday to Friday, 8 a.m. – 8 p.m. ET
1-877-683-5895

Commercial Billing and Payment Support
Questions about your account or invoice? Please have your customer number ready when you call. Monday to Friday from 8 a.m. to 6 p.m. ET
1-800-267-7651

Commercial Billing and Payment Support
Questions about your account or invoice? Please have your customer number ready when you call.
Monday to Friday from 8 a.m. to 6 p.m. ET
1-800-267-7651

Technical support desk
Technical support for our electronic mailing and shipping tools (EST), epost Connect, online business centre, and usernames and passwords. Support available 24 hours a day, every day
1-877-376-1212

Technical support for our electronic mailing and shipping tools (EST), epost Connect, online business centre, and usernames and passwords.
Support available 24 hours a day, every day
1877-376-1212

Mail
Reach us by mail

CANADA POST CUSTOMER SERVICE
PO BOX 90022
2701 RIVERSIDE DRIVE
OTTAWA ON K1V 1J8

Chat
Have a question? We're here to help.

Chat is available:
Monday to Friday, 7 am to 10 pm ET
Saturday and Sunday, 9 am to 9 pm ET

Chat with us
Postal security

Protection of the Mail, information, personnel and assets of Canada Post is our top priority.

Ombudsman

Contact Canada Post customer service before appealing to the ombudsman. You will need to provide the ombudsman a service ticket number referencing your complaint.