Looking for help?

Find answers to your top questions right here.

Looking for help?

Find answers to your top questions right here.  

Top support questions

Tracking

Tracking

Wondering when a letter or parcel will be delivered?

Learn to use our track tool
Post office hours

Post office hours

We have more than 6,300 retail post offices across Canada. Find out the business hours of the one nearest you.

Learn how to find post office hours
Online self-service and reporting problems

Online self-service and reporting problems

The best way to let us know about a problem is to create a service ticket online.

Report a problem

Help for businesses

Have a question about...

 
International delivery
 
Tracking a parcel
Tracking a parcel

Common questions

 
Community mailboxes
 
Letter delivery issues

Do you still need help?

The best way to get help is to create a service ticket, below, to report your problem. You can also contact us by phone or social media.
Service tickets
Social media
Phone
Service tickets

Select from the categories below to create a service ticket to report a problem.

Social media
@canadaposthelps

Available Monday to Friday, 8 a.m. – 6 p.m. ET

Need help? @canadaposthelps

Need help? @canadaposthelps

Canada Post

Available Monday to Friday, 8 a.m. – 6 p.m. ET

Share your experiences. Ask a question. Find out about promotions and new products.

Join us on Facebook

Phone
General inquiries
Help with the delivery status of a trackable item, sending and receiving mail, postage rates or mail services. Residential Monday to Friday, 7 a.m. – 9 p.m. ET
Saturday, 10 a.m. – 6 p.m. ET
1-866-607-6301

Outside of Canada:
416-979-3033

Commercial Monday to Friday, 7 a.m. – 9 p.m. ET

Help with the delivery status of a trackable item, sending and receiving mail, postage rates or mail services.
Residential
Monday to Friday, 7 a.m. – 9 p.m. ET
Saturday, 10 a.m. – 6 p.m. ET
1-866-607-6301
Outside of Canada:
416-979-3033

Help with the delivery status of a trackable item, sending and receiving mail, postage rates or mail services.
Commercial
Monday to Friday, 7 a.m. – 9 p.m. ET
1-866-607-6301
Outside of Canada:
416-979-3033

Volume-based commercial customers
Have your customer number ready when you call Monday to Friday, 7 a.m. – 8 p.m. ET
1-877-683-5895

Have your customer number ready when you call
Monday to Friday, 7 a.m. – 8 p.m. ET
1-877-683-5895

Technical support desk
Technical support for our electronic mailing and shipping tools (EST), online business centre and usernames and passwords. 7 days a week, 6 a.m. to 12 a.m. EDT
1-866-511-0546

Technical support for our electronic mailing and shipping tools (EST), online business centre and usernames and passwords.
7 days a week, 6 a.m. to 12 a.m. EDT
1-866-511-0546

Solutions for Small Business™
Have your card number ready when you call Monday to Friday, 7 a.m. – 9 p.m. ET
1-877-262-5762

Have your card number ready when you call
Monday to Friday, 7 a.m. – 9 p.m. ET
1-877-262-5762

Canada Post online shopping
Shopping on Canadapost.ca Monday to Friday, 7 a.m. – 9 p.m. ET
1-877-632-6347

Shopping on Canadapost.ca
Monday to Friday, 7 a.m. – 9 p.m. ET
1-877-632-6347

epost™
Support available 24 hours a day, every day
1-877-376-1212

Support available 24 hours a day, every day
1-877-376-1212

Philatelic inquiries
Monday to Friday, 7 a.m. – 9 p.m. ET
Saturday, 10 a.m. – 6 p.m. ET
1-800-565-4362

Monday to Friday, 7 a.m. – 9 p.m. ET
Saturday, 10 a.m. – 6 p.m. ET
1-800-565-4362

Telecommunication devices for the deaf
Monday to Friday, 7 a.m. – 9 p.m. ET
Saturday, 10 a.m. – 6 p.m. ET
1-800-267-2797

Monday to Friday, 7 a.m. – 9 p.m. ET
Saturday, 10 a.m. – 6 p.m. ET
1-800-267-2797

Money order verification
Monday to Friday, 7 a.m. – 9 p.m. ET
Saturday and Sunday, 10 a.m. – 6 p.m. ET
1-800-563-0444

Monday to Friday, 7 a.m. – 9 p.m. ET
Saturday and Sunday, 10 a.m. – 6 p.m. ET
1-800-563-0444

Postal code information
$1.25 per call (maximum of 3 postal codes) Monday to Friday, 7 a.m. – 9 p.m. ET
Saturday, 10 a.m. – 6 p.m. ET
1-900-565-2633

$1.25 per call (maximum of 3 postal codes)
Monday to Friday, 7 a.m. – 9 p.m. ET
Saturday, 10 a.m. – 6 p.m. ET
1-900-565-2633

Postal security

Protection of the mail, information, personnel and assets of Canada Post is our top priority.

Ombudsman

Contact Canada Post customer service before appealing to the ombudsman. You will need to provide t he ombudsman a service ticket number referencing your complaint.

Reach us by mail

Canada Post
Attention: Customer Service
35 Hughes Street
Fredericton NB E3A 2W2