Canada Post

Incentive Lettermail™ Overview of Changes Print

Details on service and price changes for Incentive LettermailTM effective January 13, 2020 and other recent or upcoming changes

The details in this "Overview of Changes" is for information purposes only and should not be regarded or relied upon as legal advice or opinion. While no substantial changes other than those noted in this Overview of Changes are anticipated, we continue to review and update the Customer Guides.

Customers mailing with Canada Post must refer to the applicable General Terms and Conditions at

  • For Customers without a Canada Post Standing Offer Agreement, or
  • For Customers with a Canada Post Standing Offer Agreement

2020 Incentive Lettermail Price Sheet

There will be price increases introduced on January 13, 2020. Refer to the 2020 Incentive Lettermail Price Sheet at

To obtain further details, contact the Commercial Service Network at 1 866 757 5480.

2020 Incentive Lettermail Customer Guide

The 2020 version of the Incentive Lettermail Customer Guide will be posted at on November 18, 2019.

Effective January 13, 2020

Aligning item level surcharges

Over the past year, customers and the mail industry have invested effort to improve the quality of mail deposited at Canada Post. As a result, we are removing the item level $0.10 surcharge fee, and will align all item level surcharges to $0.05 effective January 13, 2020. Canada Post sincerely thanks our customers and partners for their ongoing efforts to produce quality mailings, and we will continue to evaluate remaining item level surcharges in 2020.

We would like to remind all customers that missing paperwork is still a large contributor to mailing delays at deposit. Please ensure copies of the Order (Statement of Mailing) are with each deposit, and/or the Statement of Mailing number is printed on shipping unit labels.

Importance of proper container fill

To help ensure safe handling and protect items from damage, we remind you not overfill containers. We recommend 2 inches of space be left in a container to allow an operator to remove the mail. A simple way to test this is to tilt the Letterflatainer (LFT) on an angle so that the envelopes gravitate downwards, when about 2 inches remain, the container is at capacity.

New 2D barcoded Postal Indicia

In 2016 Canada Post introduced a 2D barcode indicia for Personalized Mail to support mail processing. Effective January 13, 2020, the Domestic Lettermail indicia will be updated and include a static 2D barcode. The new indicia templates will be available at and become mandatory by January, 2021. Customers are encouraged to deplete existing stock in 2020. These changes support future service improvements.

Customers should contact the Customer Service Network or their Canada Post representative if they have questions about indicia artwork.



Enhancement to improve the customer experience at time of mailing

To help resolve the delays caused by missing copies of the Order (Statement of Mailing / SOM) when customers deposit their mailing, we remind customers that all labels for containers, monotainers and pallets should include the Order (SOM) number. This solution allows our employees to reprint the SOM and accept the mailing, provided the SOM has been transmitted by the customer. This applies to Postal Code Targeting, Personalized Mail, Neighbourhood Mail, Publications Mail and Incentive Lettermail.

Overview of Changes (OOC) posted October 28, 2019