Canada Post

Incentive Lettermail™ Overview of Changes Print

Details on service and price changes for Incentive LettermailTM effective January 14, 2019 and other recent or upcoming changes

The details in this "Overview of Changes" is for information purposes only and should not be regarded or relied upon as legal advice or opinion. While no substantial changes other than those noted in this Overview of Changes are anticipated, we continue to review and update the Customer Guides.

Customers mailing with Canada Post must refer to the applicable General Terms and Conditions at

  • For Customers without a Canada Post Standing Offer Agreement, or
  • For Customers with a Canada Post Standing Offer Agreement

2019 Incentive Lettermail Price Sheet

There will be price increases introduced on January 14, 2019. Refer to the 2019 Incentive Lettermail Price Sheet at

To obtain further details, contact the Commercial Service Network at 1 866 757 5480.

2019 Incentive Lettermail Customer Guide

The 2019 version of the Incentive Lettermail Customer Guide will be posted at on November 16, 2018.

Effective January 14, 2019

Missing Order (Statement of Mailing/SOM)

To help resolve the delays caused by missing copies of the Order (Statement of Mailing / SOM) when customers deposit their mailing, we recommend that all labels for containers, monotainers and pallets include the Order (SOM) number. This solution allows our employees to reprint the SOM and accept the mailing, provided the SOM has been transmitted by the customer.

Changes and enhancements introduced in 2018

Redesigned Machineable Mail Advisor tool

The Machineable Mail Advisor tool helps mailers meet our machineable mail requirements (e.g. addressing, postage zone and graphic placement) to avoid unnecessary delays when depositing mail. The redesigned tool displays the information in a decision-tree format and provides self-mailer, horizontal and vertical address-oriented templates for all services and formats. Visit

Contract expiry warning added to EST (Desktop, EOE, EST Online)

To avoid potential issues at time of mailing, all versions of EST now provide a warning when creating an Order that will advise the customer if one or more of the services that are part of their contract will expire soon. The message displays as One or more services on this contract will expire on YYYY/MM/DD.

Overview of changes posted October 10, 2018