Canada Post

Lettermail Overview of Changes Print

Details on service and price changes for Canada Post LettermailTM effective January 13, 2020 and other recent or upcoming changes

The details in this "Overview of Changes" is for information purposes only and should not be regarded or relied upon as legal advice or opinion. While no substantial changes other than those noted in this Overview of Changes are anticipated, we continue to review and update the Customer Guides.

Customers mailing with Canada Post must refer to the applicable General Terms and Conditions at

  • For Customers without a Canada Post Standing Offer Agreement, or
  • For Customers with a Canada Post Standing Offer Agreement

2020 Lettermail Price Sheet

There will be price increases introduced on January 13, 2020. Refer to the 2020 Lettermail Price Sheet at Only the non-contracted Price Sheet is available online.

Qualifying customers may have access to lower prices by signing an Agreement. To obtain further details, contact the Commercial Service Network at 1 866 757 5480.

2020 Lettermail Customer Guide

The 2020 version of the Lettermail Customer Guide will be posted at on November 18, 2019.

Effective January 13, 2020

Meter pricing lower than Postal Indicia

Postage meter pricing will be lower than postal indicia pricing for Standard and Oversize Lettermail items across all weight levels. Refer to the 2020 Lettermail price sheet for details.

For example Standard Lettermail items weighing up to 30 g will change as follows:

  • Indicia (full commercial rate Lettermail) will increase from $0.87 to $0.90
  • Meter will increase from $0.87 to $0.89

The new Postage Meter pricing will support small and mid-size businesses making it easier and more cost effective to use Lettermail.

When using meter as a method of payment for Standard or Oversize Lettermail items, customers are not required to create an Order in our Electronic Shipping Tools (EST).

Importance of proper container fill

To help ensure safe handling and protect items from damage, we remind you not overfill containers. We recommend 2 inches of space be left in a container to allow an operator to remove the mail. A simple way to test this is to tilt the Letterflatainer (LFT) on an angle so that the envelopes gravitate downwards, when about 2 inches remain, the container is at capacity.

New 2D barcoded Postal Indicia

In 2016 Canada Post introduced a 2D barcode indicia for Personalized Mail to support mail processing. Effective January 13, 2020, the Domestic Lettermail indicia will be updated and include a static 2D barcode. The new indicia templates will be available at and become mandatory by January, 2021. Customers are encouraged to deplete existing stock in 2020. These changes support future service improvements.

Customers should contact the Customer Service Network or their Canada Post representative if they have questions about indicia artwork.


Enhancement to improve the customer experience at time of mailing

To help resolve the delays caused by missing copies of the Order (Statement of Mailing / SOM) when customers deposit their mailing, we remind customers that all labels for containers, monotainers and pallets should include the Order (SOM) number. This solution allows our employees to reprint the SOM and accept the mailing, provided the SOM has been transmitted by the customer. This applies to Postal Code Targeting, Personalized Mail, Neighbourhood Mail, Publications Mail and Incentive Lettermail.

Overview of Changes (OOC) posted October 28, 2019