Canada Post

Neighbourhood Mail™ Overview of Changes Print

Details on service and price changes for Canada Post Neighbourhood MailTM effective January 14, 2019 and other recent or upcoming changes

The details in this "Overview of Changes" is for information purposes only and should not be regarded or relied upon as legal advice or opinion. While no substantial changes other than those noted in this Overview of Changes are anticipated, we continue to review and update the Customer Guides.

Customers mailing with Canada Post must refer to the applicable General Terms and Conditions at

  • For Customers without a Canada Post Standing Offer Agreement, or
  • For Customers with a Canada Post Standing Offer Agreement

2019 Neighbourhood Mail Price Sheet

There will be price increases introduced on January 14, 2019. Refer to the 2019 Neighbourhood Mail Price Sheet at Only the non-contracted Price Sheet is available online.

Qualifying customers may have access to lower prices by signing an Agreement. To obtain further details, contact the Commercial Service Network at 1 866 757 5480.

2019 Neighbourhood Mail Customer Guide

The 2019 version of the Neighbourhood Mail Customer Guide will be posted at on November 16, 2018.

Effective January 14, 2019

Removing the 10% advertising rule to qualify as a co-op mailing when using Neighbourhood Mail

Co-op mail items feature promotional content from two or more organizations typically printed as booklets or enclosed in an envelope. Currently, co-op customers must advertise on a minimum of 10% of the space visible on the outside of the item. Other participants are not subject to minimum space requirements.

To simplify this offering, as of January 14, 2019, the 10% rule will be eliminated. A customer’s name must still be visible on items as described in the Customer Identification section of the 2019 Neighbourhood Mail Customer Guide.

Missing Order (Statement of Mailing/SOM)

To help resolve the delays caused by missing copies of the Order (Statement of Mailing / SOM) when customers deposit their mailing, we recommend that all labels for containers, monotainers and pallets include the Order (SOM) number. This solution allows our employees to reprint the SOM and accept the mailing, provided the SOM has been transmitted by the customer.

Changes and enhancements introduced in 2018

Electronic Shipping Tools (EST Desktop) enhancements

In early September 2018, the following enhancements were made to our Electronic Shipping Tools to improve work flow:

  • Command buttons repositioned to align with steps in the process.
  • New button added for Calculate Labels.
  • Icons changed to indicate actions.
  • Print to PDF button that opens a Save As window was added. A new note also prompts the user to ensure the print setting is set to Actual Size. Note: Once the Order is transmitted, labels become final and must be voided if changes are needed. (As a result the Print to PDF section of Preferences was removed as it is no longer required).

Access to six-months of rolling FSA restructure data for more lead time

Customers can access current restructure data, one month of pending restructure data and four months of planned restructure data, by FSA. The file, available at, is updated monthly to show a rolling six-month period giving customers more lead time to prepare their Neighbourhood Mail campaigns.

New look and feel for Precision TargeterTM

Precision Targeter, a Smartmail Marketing tool to help businesses plan and execute their marketing campaigns, has been improved with a new interface, more responsive maps and intuitive workflow. Visit

Contract expiry warning added to EST (Desktop, EOE, EST Online)

To avoid potential issues at time of mailing, all versions of EST now provide a warning when creating an Order that will advise the customer if one or more of the services that are part of their contract will expire soon. The message displays as One or more services on this contract will expire on YYYY/MM/DD.


Do your mailings qualify to reach every household?

If your mailing qualifies to reach all Canadians, you must select Total Points of Call when using our Electronic Shipping Tools. Your mailing qualifies only if it is one of the following:

  • Community newspapers
  • Mailings from government departments/agencies at federal, provincial, territorial, municipal levels and Indigenous peoples and their elected representatives
  • Materials from Elections Canada, provincial/territorial chief electoral officers and municipal election officials (or the deputy returning officer), including material from political parties and electoral candidates during an election

For complete details, refer to the Consumers’ Choice Program in the Creating an Order module at

Overview of changes posted October 10, 2018