Publications Mail™ Overview of Changes
Details on service and price changes for Publications MailTM effective January 13, 2020 and other recent or upcoming changes
The details in this "Overview of Changes" is for information purposes only and should not be regarded or relied upon as legal advice or opinion. While no substantial changes other than those noted in this Overview of Changes are anticipated, we continue to review and update the Customer Guides.
- For Customers without a Canada Post Standing Offer Agreement, or
- For Customers with a Canada Post Standing Offer Agreement
2020 Publications Mail Price Sheet
Qualifying customers may have access to lower prices by signing an Agreement. To obtain further details, contact the Commercial Service Network at 1 866 757 5480.
2020 Publications Mail Customer Guide
The 2020 version of the Publications Mail Customer Guide will be posted at canadapost.ca/notice on November 18, 2019.
Effective January 13, 2020
Aligning item level surcharges
Over the past year, customers and the mail industry have invested effort to improve the quality of mail deposited at Canada Post. As a result, we are removing the item level $0.10 surcharge fee, and will align all item level surcharges to $0.05 effective January 13, 2020. Canada Post sincerely thanks our customers and partners for their ongoing efforts to produce quality mailings, and we will continue to evaluate remaining item level surcharges in 2020.
We would like to remind all customers that missing paperwork is still a large contributor to mailing delays at deposit. Please ensure copies of the Order (Statement of Mailing) are with each deposit, and/or the Statement of Mailing number is printed on shipping unit labels.
Importance of proper container fill
To help ensure safe handling and protect items from damage, we remind you not overfill containers. We recommend 2 inches of space be left in a container to allow an operator to remove the mail. A simple way to test this is to tilt the Letterflatainer (LFT) on an angle so that the envelopes gravitate downwards, when about 2 inches remain, the container is at capacity.
Introducing a new Publications Mail Annual Fee
Customers have told us they value the undeliverable Publications Mail service (uPM) and want to continue using this feature. To help cover the cost of uPM, a $200 Publications Mail Annual Fee will be added in 2020 for all Publications Mail customers. The fee is non-refundable, payable once per year, per agreement, and billed on the contract anniversary date. No increase will be made to the per-item uPM Processing Fee or to applicable postage fees. For information on Publications Mail or the uPM service refer to the 2020 Commercial Mail Customer Guide at canadapost.ca/notice.
Enhancement to improve the customer experience at time of mailing
To help resolve the delays caused by missing copies of the Order (Statement of Mailing / SOM) when customers deposit their mailing, we remind customers that all labels for containers, monotainers and pallets should include the Order (SOM) number. This solution allows our employees to reprint the SOM and accept the mailing, provided the SOM has been transmitted by the customer. This applies to Postal Code Targeting, Personalized Mail, Neighbourhood Mail, Publications Mail and Incentive Lettermail.
Overview of Changes (OOC) posted October 28, 2019