Business Reply Mail
Increases responses, convenient for your customers and you only pay when they reply
Call 1-866-757-5480 for details
Better response rate
Customers like the ease and lack of cost
More responses means more sales
Customers trust mail
It’s a secure way to send personal data
Pay per reply
Only pay when customers take action
Increase response rates and boost sales
Business Reply Mail™ is an effective way to hear from existing customers and increase your customer base during acquisition mail campaigns. Business reply cards and envelopes increase response rates and help reinforce your communications — and you only pay postage when customers send in their responses.
- Your recipients are 30 times* more likely to respond to physical mail than an email. It’s even higher when you have a pre-existing relationship with customers.
- It physically reminds customers to pay a bill, renew a subscription, make a donation or fill out an application.
- Your customers won’t need a stamp, making a response that much easier.
*2012 Response Rate Report, Direct Marketing Association
Enjoy big savings
Reduce your postage costs by up to more than 50% if your Business Reply Mail pieces are machineable. Use our online artwork tool to create your mail piece to meet specifications.
Give customers privacy
Give your customers a secure choice — an envelope for sending confidential information on applications, payments and donations.
Create Business Reply Mail artwork online
Our free Business Reply Mail artwork tool makes it easy to create printer-ready artwork.
Receive responses from customers after you’ve moved
Business Reply Mail items that can’t be delivered to your original return address will be forwarded at no extra charge if your Mail Forwarding™ request is in effect.
NOTE: Get detailed size and weight specifications for Business Reply Mail.
Get professional help with your mailing
Whether you need help with one aspect or the entire mailing process, use our Smartmail Marketing™ Partner Directory to find an expert direct mail service professional.
Expect to see your mail delivered within:
|Local||2 business days|
|Within province||3 business days|
|National||4 or more business days|
|2 business days||3 business days||4 or more business days|
Note: distance and weather may affect delivery times.
You can start counting on the first business day after your customer drops the reply item in the mail.
Pay just $690 a year for each unique Business Reply Mail service* return address, plus postage for each reply.
Find exact Business Reply Mail postage rates.
*$690 annual fee for Business Reply Mail within Canada, $690 annual fee for Business Reply Mail from international destinations.
How to buy
Contact your Canada Post representative or call 1-866-757-5480 to set up your Business Reply Mail agreement.
If you want to receive replies at more than 1 address, you’ll need a separate Business Reply Mail agreement for each unique return address.
Get the best price
Save postage by size, weight and whether mail piece can be sorted by our machines.
Track response rates
Include a unique title, first line or campaign ID to track responses for individual campaigns.
Improve customer convenience
Give your customers web or email access to print their own postage-paid labels.
Build your brand
Customize certain parts of your return mail with your own pictures and targeted messages.
Make it leak-proof
Commercial mailers can produce plastic envelopes if you need leak-proof reply mail.
Keep your valuable contact list intact
Get responses without risking online access to customers under Canada’s new anti-spam law (CASL).