My Returns online tool
Manage your returns online: create labels, get forecasts and track your returns
Set up returns in minutes
Get return forecasts to help you plan
Enhance shopper loyalty
Track returns in transit
Let shoppers get parcel return labels online or at a post office
Manage your parcel returns online
- Create and manage your parcel return preferences online.
- Allow your customers to get return labels online or at a post office.
- Manage and understand your return traffic with our 5-day return forecast.
- Get tracking updates for your returns by email.
Before you start
To use My Returns, you’ll need to do one of the following:
- Become a commercial customer of Canada Post and sign a parcel services agreement, or
- Join Solutions for Small Business.
How My Returns works
Create a parcel return policy online and your shoppers will be able to print return labels from our website or at more than 6,200 post offices. Your policies are activated almost immediately and require no website integration. You are only billed when a return label is used by your shopper.
- Create a parcel return policy online.
- Customize your policy to define:
- Where your customers can retrieve their return labels (online and/or at any post office).
- The destination address for your returns.
- What shipping service you want to use.
- Your return authorization requirements, if you have any.
- Pickup options and more.
- Email your customers a link so they can print a return label right from our website, or instructions for getting a label at a post office.
Get estimates of your expected returns
My Returns provides 5-day forecasts to help you plan for upcoming parcel returns. The forecasts are a combined estimate of all of your expected returns.
Other return services
Integrate returns into your e-commerce site
Add returns web services to your e-commerce platform.
Learn more about the Canada Post Developer Program.
Send parcel return labels with your shipments
If you use our desktop shipping application, EST 2.0, you can create a parcel return label and include it in your outbound shipment.
Learn more about EST 2.0.
Manage your returns online
My Returns lets you create labels, get forecasts and track your returns.
Give your shoppers options
Your customers can get their parcel return labels online or at any of our 6,200 post offices.
Keep track of your inventory
5-day return forecast lets you manage inventory.