How do I stop receiving advertising mail?

To stop getting unaddressed advertising, simply put a note on your mailbox stating that you do not wish to receive Canada Post Neighbourhood Mail™. Place the note in or on your mailbox, or on the inside lip of your community mailbox, group mailbox or postal box.

Still receiving advertising mail?

If you continue to receive unaddressed advertising after you have placed the note on your mailbox, fill out the form below to create a service ticket. We’ll investigate the issue.

What we can stop delivering

At your request, we can stop delivering most unaddressed advertising material, such as:

  • Retail flyers, store catalogues, restaurant take-out menus
  • Free product samples, coupons and magazines
  • Government mailings, such as municipal service notices (e.g., snow removal schedules or notice of changes in garbage pick-up)
  • Non-profit organization notices and event information

What we cannot stop delivering

You will continue to receive the following material from Canada Post:

  • Community newspapers
  • House of Commons mailings
  • Materials from Elections Canada and Provincial Chief Electoral Officers
  • Material from municipal election officials (or the Deputy returning officer)
  • Any addressed mail, including addressed advertising materials

Please note that you may continue to receive unaddressed advertising material from distributors other than Canada Post.

If you need to restart the delivery of unaddressed advertisement mail, please call customer service at 1-866-607-6301 to initiate the request.

Still need help? Submit a service ticket.

Sign in to save time and track progress on your service ticket, 24/7.

Choose Business if you have a Canada Post customer account number.

Create your service ticket.